🏨 General & Booking

1. What are the check-in and check-out times?
Check-in is after 15:00; check-out is before 12:00. Front desk operates 24/7.

2. Does the hotel offer airport transfers?
No, the hotel does not provide airport shuttle services. Guests can take a taxi (approx. 49 mins from Foshan Shadi Airport) or use public transport.

3. Can I book a room for just one night?
Yes, single-night stays are accepted. Rates vary by season and availability.

4. Is there a deposit required at check-in?
No deposit is required to secure your stay.

5. Are pets allowed?
No, pets are not permitted in the hotel.

6. What is the minimum age to check in?
The primary guest must be at least 18 years old.

7. Do you accept international credit cards?
Yes, most major credit cards (Visa, Mastercard, UnionPay) are accepted. Cash is also welcome.

🚗 Location & Transportation

8. How far is the hotel from Chimelong Safari Park?
Just 8 minutes by the hotel’s free shuttle bus — stops right outside the entrance.

9. Is there free parking?
Yes, free public on-site parking is available with no reservation needed.

10. Which metro station is closest?
Dashi Station (Line 3) is 1.8 km away. Free shuttle buses run regularly to/from the park.

11. Can I arrange taxi service through the hotel?
Yes, the concierge offers taxi booking assistance.

👨‍👩‍👧‍👦 Family & Children

12. Are there family rooms?
Yes! Family Rooms feature separate living and sleeping areas with dedicated child beds.

13. What amenities are available for kids?
Kids Wonderland (interactive LED screens, games, snacks), Children’s Driving School, strollers, toys, bathrobes, toothbrushes, and special meals.

14. Is breakfast included?
Breakfast is optional. Adults: CNY 68; children under 1m: free; 1–1.5m: CNY 38.

15. Can I add an extra bed or crib?
Yes, cribs are free for children 3 and under; extra beds cost CNY 200/night.

🍽️ Food & Dining

16. What restaurants are on-site?

• Xiangjiang Chinese Restaurant: Authentic Cantonese cuisine, open 07:30–14:30 & 17:00–21:30.
• Xinglong Tea Restaurant: Hong Kong fusion style, buffet & à la carte, open 07:00–10:00, 11:00–14:30, 17:00–20:00.

17. Can I order food delivery to my room?
Yes, delivery is convenient and supported by staff if needed.

🧳 Services & Amenities

18. Is Wi-Fi available?
Free high-speed Wi-Fi in all rooms and public areas.

19. Do you offer laundry or dry cleaning?
Yes, on-site laundry and off-site dry cleaning services are available (additional charge).

20. Are business facilities available?
Yes — conference rooms, secretarial services, multimedia systems, fax/copying, and translation tools at the front desk.